Customer Success Manager
Are you the link between our clients and our organization? Do you want to work in an environment where quality, growth, and collaboration are key? Then we’re looking for you to join us as our new Customer Success Manager at our office in Haarlem!
Are you someone who truly understands customers, builds trust, and is always looking for the next step? At Databalance, we set the bar at a 9+. For our customers and for you. Come work as a Customer Success Manager at our office in Haarlem.
The role
As a Customer Success Manager, you are the face of Databalance to our customers. In this proactive and customer-focused role, you ensure that customers get the most value out of our Managed Services. You build lasting relationships based on trust, from the operational to the strategic level, and act as an internal customer advocate who communicates customer needs and feedback to the organization.
You monitor SLA agreements, guide onboarding processes, and organize periodic service reviews. In doing so, you have a commercial eye for opportunities: you identify possibilities for expanding our services and actively contribute to retention and growth. You work closely with Managed Services, Sales, and Project Services and switch seamlessly between client meetings at all levels and internal coordination.
You possess a college or university level of work and thinking, at least 5 years of relevant experience in a similar role within IT services, and sufficient technical insight to operate credibly as a discussion partner.
About us
Databalance has been a leading player in the IT industry for 25 years, specializing in designing, building and managing innovative custom IT and data solutions. Our lasting partnerships with clients are the result of our drive to spar, learn and share our knowledge together. We always aim for a 9+ and are constantly looking for ways to improve ourselves. With us, you get the space to grow, both professionally and personally.
What we offer
To be successful with us, you can count on:
- A role within a growing IT organisation;
- A lot of personal responsibility, a great team, challenging work & good working atmosphere;
- A learning organization with ample opportunities for professional growth with diverse learning and development opportunities;
- Fun activities with your colleagues and family including BBQ, Christmas party, St. Nicholas;
- Good salary & benefits;
- Flexible working hours;
- A minimum of 25 vacation days per year;
- 8% vacation pay per year;
- A bonus (plan);
- A retirement plan;
- A laptop & phone allowance;
- Travel reimbursement;
- Possibility of additional vacation days.
Apply?
Our core values
9+
We are constantly raising the bar; for ourselves, for each other and for our customers. Not because we have to, but because we believe that things can always be done smarter, more efficiently or more valuable. In everything we do, we look for the maximum result. This is how we challenge each other to become better every day and create a culture where learning and development is the norm.
Share
Together you get further, as a team, as an organization and as a partner. We share knowledge, experience and job satisfaction openly with each other. This strengthens our cooperation and ensures innovation based on new insights. We believe that no one is greater than the shared interest and invest in a culture of trust, in which we learn, develop and grow together.
Speak up
Every voice counts. We encourage an open and safe culture where everyone can speak out, regardless of role or background. Honesty and equality are the basis for this. Because only by listening to each other, asking critical questions and actively engaging in conversation will there be room for improvement and progress.
Transparency
We believe in transparency as the foundation of our cooperation. In everything we do, we are open about choices, processes and results. This also means: daring to name mistakes and communicating honestly. In this way, we build mutual trust and create an environment in which openness is a matter of course.
Trust
Trust is not a given; it is something we build together. We act with integrity, respect and trust in everything we do. We take responsibility and work from the understanding that we influence each other’s success. That means customers can rely on us, colleagues feel safe and partners know where they stand.
Together
We do not achieve success alone, but together. We believe in co-creation and knowledge sharing as the basis for progress. Whether with customers, colleagues or partners: thinking, doing and learning together creates more. More insight. More innovation. More impact. Only by truly working together can we add value structurally.