Many IT departments are caught up in the day-to-day grind. They are busy with all the operational tasks and have little time for active management and development of the IT environment. The Microsoft platform is constantly evolving and changing at a rapid pace. Managed Services offers the solution for your IT environment.
Reliable service, anytime
You want to provide your organization with a secure and well-managed work environment. The question is, however: how quickly can you achieve that? By utilizing our Managed Services, it’s possible. You decide which services to use and what best suits your organization.
What are the benefits of Managed Services?
IT landscapes are becoming increasingly complex and extensive. IT infrastructure is essential for an organization’s continuity. It is important to manage your IT landscape effectively and maintain it regularly. As a Managed Service Provider, we help you achieve your goals. Our Managed Services provide support during business hours, allowing you to focus on your daily work and drive innovation for your organization.
The benefits of using Managed Services: guaranteed reduced downtime, fast and secure incident resolution, more time to focus on your organization’s core business, greater flexibility and agility to respond to changes, cost savings, and a stronger focus on innovation.
Our Managed Services
With Managed Services, you can reduce the burden on your IT department, ensure a secure work environment, and free up more time for innovation. Our specialists on the Managed Services team are constantly engaged in cloud management, including monitoring, managing, and maintaining it. We are happy to assist you with the functional and technical management of your infrastructure, workstations, connectivity, data, and security. We don’t limit ourselves to Microsoft components, which means we can manage your entire environment. Incidents are resolved quickly and reliably by our certified engineers.
Our Managed Services can include the following components:
- Proactive monitoring
- IT management and maintenance
- Cloud dashboards
- Documentation management and reporting
- Incidental support (as needed)
- Project-based work (Knowledge-as-a-Service).
We will draw up an SLA based on your needs.
Essential and Optimal: choose the level that suits you
We offer two subscription plans to choose from, tailored to the level of support you need. Both subscriptions are flexible and can be cancelled on a monthly basis.
Managed Services Essential
Support when you need it, similar to an insurance policy. Each month you receive a set number of support hours, including Dutch-language support, response within 1 hour, daily follow-up, and Microsoft Premium Support. Any unused hours can be carried over to the following month. At the start, we conduct an intake assessment of your Microsoft environment, also covering any other environments for which you would like best-effort support.
Managed Services Optimal
Our specialists are always available to you, giving you complete peace of mind. In addition to all the benefits of Essential, you also benefit from follow-up on changes within 4 hours, security notifications, and proactive monitoring and optimisation of your environment. Within our fair use policy, you can make unlimited use of support each month, and we will even implement changes to existing functionalities on your behalf. To monitor your environment, we use standard Microsoft reports in Microsoft 365 and Azure, supplemented with additional tooling where needed, always in consultation with you.
Looking to outsource or optimize your IT management?
