Team Lead Service Desk
Do you want to lead a Service Desk team and contribute to exceeding customer expectations? Do you have experience managing SLAs, proactive problem management and inspiring a team? Then we would love to get in touch with you!
The function
As Teamlead Service Desk, you will be part of the heart of the operation for a large number of clients who purchase various Managed IT Services from us. On a daily basis, you play a crucial role in exceeding customer expectations, based on the contracted SLAs and KPIs. And given our ambition to grow, you will thus make an important contribution to our commercial activities to further expand our services with clients.
In addition to managing the current scope of customers and processes, you are the initiator for the further integration of the Service Desk into other parts of our organization. With your passion for setting up processes, you will make the integration a success in addition to the day-to-day.
You provide proactive problem management and are always looking for structural improvements to prevent incidents in the future or resolve them faster. You do all this together with your team of about 10 colleagues, in which you inspire, coach and thus support your team in the journey to continuously professionalize the Service Desk.
About us
We design, build and manage innovative custom IT and data solutions. We have been doing this for 25 years. We are proud of the lasting collaborations this has produced with our clients. By sparring and sharing our knowledge, we can strengthen each other, challenge each other and raise the bar together. In everything, we strive for a 9+. We not only ask this drive and culture from you, but we also give it back. This means that we are committed to making you successful on our team. We believe in continuous learning, development and growth. So there is a lot of room for personal growth and we regularly discuss how things are going and where we can improve.
What we offer.
To be successful with us, you can count on:
- Great team, challenging work & good working atmosphere;
- A learning organization with ample opportunities for professional growth with diverse learning and development opportunities;
- Fun activities with your colleagues and family including BBQ, Christmas party, St. Nicholas;
- Good salary & benefits;
- Flexible working hours;
- Minimum of25 vacation days per year;
- 8% vacation pay per year;
- A bonus (plan);
- A retirement plan;
- A laptop & phone allowance;
- Travel reimbursement;
- Possibility of additional vacation days.
Apply?
Our core values
9+
We are constantly raising the bar; for ourselves, for each other and for our customers. Not because we have to, but because we believe that things can always be done smarter, more efficiently or more valuable. In everything we do, we look for the maximum result. This is how we challenge each other to become better every day and create a culture where learning and development is the norm.
Share
Together you get further, as a team, as an organization and as a partner. We share knowledge, experience and job satisfaction openly with each other. This strengthens our cooperation and ensures innovation based on new insights. We believe that no one is greater than the shared interest and invest in a culture of trust, in which we learn, develop and grow together.
Speak up
Every voice counts. We encourage an open and safe culture where everyone can speak out, regardless of role or background. Honesty and equality are the basis for this. Because only by listening to each other, asking critical questions and actively engaging in conversation will there be room for improvement and progress.
Transparency
We believe in transparency as the foundation of our cooperation. In everything we do, we are open about choices, processes and results. This also means: daring to name mistakes and communicating honestly. In this way, we build mutual trust and create an environment in which openness is a matter of course.
Trust
Trust is not a given; it is something we build together. We act with integrity, respect and trust in everything we do. We take responsibility and work from the understanding that we influence each other’s success. That means customers can rely on us, colleagues feel safe and partners know where they stand.
Together
We do not achieve success alone, but together. We believe in co-creation and knowledge sharing as the basis for progress. Whether with customers, colleagues or partners: thinking, doing and learning together creates more. More insight. More innovation. More impact. Only by truly working together can we add value structurally.